Emergency department status
No matter how busy our emergency departments are, the most seriously ill and injured patients will always be seen immediately.
We assess patients upon their arrival and determine the urgency in which they’ll be treated. Patients who need urgent medical attention for severe injuries or illness are seen first.
Depending on how busy our emergency departments are, patients with mild to moderate conditions may need to wait to be seen.
The dashboard below provides a real-time guide to how busy we are.
| NORMAL |
Even during normal level of activity, our staff are often busy, and waiting times around an hour are common |
| BUSY |
As we get busier, the number of patients in the waiting room increases and the time you may need to wait for treatment gets longer. |
| EXTREMELY BUSY |
When we are extremely busy, the waiting room gets crowded, and some patients may need to wait more than four hours to see the doctor. |
Victorian Virtual Emergency Department
If you have a non-life-threatening condition – an infection, nausea and vomiting, minor cuts, rashes, burns or fractures – please consider using the Victorian Virtual Emergency Department, a free video-based healthcare service.
Available 24/7, the Victorian Virtual ED connects you with emergency nurses and doctors via video consultation using your smartphone, computer or tablet. During consultations, clinicians provide medical advice and can organise medication scripts, plus diagnostic tests close to your home. To access the Victorian Virtual ED, head to www.vved.org.au and click on the ‘Patients’ page.
The Virtual ED is free of charge and available to all people living in Victoria.
Contact Us
Sunshine Hospital
176 Furlong Road
St Albans VIC 3021
Phone: (03) 8345 1333
Visiting Hours
Visitors are always welcome at our hospitals as they play an important part in the recovery and comfort of patients. Visiting hours are designed to allow for rest and adequate treatment, which are essential for good patient care. Visitor Information
Facilities
Western Health hopes to make your stay in hospital as comfortable as possible. Here is some information about our facilities that you may want to know before your visit. Facilities Information
