Do I have to pay for my medications?
Medications given during your inpatient stay are free of charge. You will only be charged for medication that you are given to take home on discharge.
Can I get my hospital prescription dispensed at a local pharmacy?
The hospital provides a dispensing service for all discharges that occur during business hours. We can also provide you with a medication list that summarises your prescribed medicines. While we would like to offer you this service, it is possible for your prescription to be dispensed at your local pharmacy.
How do I pay my bill?
Your invoice can be paid in the following ways:
In person:
By mail:
Western Health
Private Bag
Footscray 3011
VIC, Australia
By telephone:
Sunshine Hospital payments
Phone: (03) 8345 1589
Western Hospital Footscray payments
Phone: (03) 8345 6417
I have been billed incorrectly. Who can I contact?
If you have been charged a higher than usual price for your medicines, you may need to provide your concession or entitlement card numbers. Please contact the pharmacy department to do this if you haven't already given the details to the hospital staff during your inpatient stay.
For other complaints about billing, please contact the Dispensary Manager in the pharmacy department at the hospital where you were staying.
Who can I talk to about my medicines?
The pharmacist on the ward that you are staying on will be able to provide advice about your medicines during your stay in hospital. The outpatients pharmacist will be able to explain your medicines for any outpatient prescriptions you are prescribed. Written information about medicines is also available.
Contact Us
Western Hospital Pharmacy Department
Phone: (03) 8345 6435
Sunshine Hospital Pharmacy Department
Phone: (03) 8345 1677
Williamstown Hospital Pharmacy Department
Phone: (03) 9393 0171
Medicines Information service
Email: [email protected]
