Frequently asked questions

Please see your GP or specialist for a referral. For further information, please see our Referrals.

Accepted referrals are reviewed by our care team to determine how urgently care needs to be provided. Due to high demand, you may be placed on a waitlist. How long you have to wait depends on how urgent your problem is. 

Please see view our Adult Specialist Clinics and under the section Referrals for more information. 

See your GP if your condition gets worse before your specialist appointment or in between appointments. They may contact us to see if an earlier appointment is required. 

In an emergency, go to your nearest emergency department or call triple zero (000) immediately and ask for an ambulance. 

If you no longer need an appointment or you wish to be removed from the waitlist, we appreciate you letting us know as soon as possible. This allows us to give an appointment to someone else who needs it. You can let us know by contacting us via phone call or by completing an online form. 

Please see Change or cancel your appointment for details on how to reschedule your appointment. 

For any changes to your appointment, you can contact us via phone call or by completing an online form. 

For information on how you will receive information regarding your appointment, view the section How you will receive your appointment details on our Attending appointments page.

A reminder text message will be sent two weeks before your appointment. A second reminder text message will be sent two days before your appointment. If you do not have a mobile phone number, you will not receive this reminder due to postage limitations. 

We recommend noting your appointment on your calendar as soon as you receive one. 

Please see the What to bring to your appointment section on our Attending appointments page for information on preparing for your appointment and what to bring on the day. 

Select your relevant hospital site on our page about transport and parking options.
 
Find out if you are eligible for Patient Transport.  

We aim to see you as close to your appointment time as possible. Some patient appointments may take longer than others. This can lead to longer waits in clinic so please bring items you may need such as food or medication.    

Once discharged from our Adult Specialist Clinics, your GP will receive a discharge summary. If you are requiring further results or information, you can contact Medical Records - see Accessing information about me.

The waiting and consulting space at the hospital is limited. Patients attending a specialist outpatient appointment can be accompanied by one carer or support person. 

Inform our reception staff when you attend the hospital or:

• scan the QR code or click on the Patient Enquiry Form link below.

Patient Enquiry Form

For any other queries related to Adult Specialist Clinics (Outpatients), you can contact us during business hours (Monday – Friday, 8:30am – 4:30pm, excluding public holidays) on (03) 8345 6490.*  

*Please note that during periods of high demand you may experience long waiting times on our telephone service.

To access interpreter services please contact us on (03) 8345 7148 (within business hours) or 131 450 (outside of business hours). 

Please see Interpreter Services for more information. 
 

Western Health welcomes and encourages patients and their families to provide feedback about their experiences. 

Please see the Feedback at Western Health page for your options. 

If you need to: 

• Change your appointment
• Cancel your appointment
• Be removed from a waitlist
• Update your contact details

You can now save time by filling out an online form. Scan the QR code:

Or click on our Patient Enquiry Form link.

For any other queries, call us on 03 8345 6490 (Monday -Friday, 8:30am-4:30pm).