If you are not eligible for Medicare you will be required to pay for all hospital services. Patients who do not have a Medicare card or who are not eligible for Medicare benefits will need to organise payment with Patient Accounts before receiving care and services. Charges may vary depending on the treatment provided and whether you are covered by an Australian Health Insurance Policy.
It is your responsibility to ensure that you have adequate money to cover the cost of your health care. Western Health will advise you of costs, and if you agree to go ahead with the service we will give you an invoice or post an invoice to you.
All invoices can be paid by: Credit Card using Visa or Mastercard, Debit Card, Direct Deposit, money order, cheque and cash.
How do I pay my account?
Pay by Phone
Contact Patient Accounts to pay by credit card for all hospital services on 03 9057 8241.
Pay in Person
Payments can be made by cash, credit card or EFTPOS. Please contact our Patient Liaison Officers to arrange, alternatively you can call our Patient accounts team on 03 9057 8241
Pay by Web Banking
Western Health welcomes you to pay your hospital accounts via Web Banking. Payment can be made with using Visa or Mastercard.
Please ensure all information is placed in the mandatory areas for payment to be processed.
Please click on Western Health Web Banking Payment Services
Dorevitch Pathology Invoices
Click here for Dorevitch Pathology Invoice enquiries or receipts
Need Help or Assistance
Please contact Western Health Patient Accounts for further information.
Office Hours: 8.30am to 4.30pm
Patient Accounts Phone: 9057 8241 or email the following with the patients full name, date of birth, invoice number where possible and date of service/admission
For Medicare Ineligible (Overseas Patients)
Email: [email protected]
For Patient Liaison Officers (upcoming or admitted Overseas Patients)
Email: [email protected]
For Workcover/TAC patients
Email: [email protected]
For Private Insured patients
Email: [email protected]
